FAQ/Learn More


How much is shipping? Free

Where do you ship? We can LEGALLY ship to all 50 states.

How soon will I receive my purchased product(s): Once the order is placed, it will ship within one business day. The oil will be sent out via USPS, First Class Mail or Priority Mail, depending on order size and weight.  You should receive your oil within 3 to 5 business days.  Please contact BTOP LLC if you need expedited shipping for a fee.  

Returns: We have a 30-day money back guarantee.  If you take the oil for 30 days and you are not satisfied.  Please fill out our contact form within 37 days of your purchase date and we will provide you with further instruction to return the product.  You will be responsible for shipping fees to mail the bottle back to BTOP LLC.  


Where do we get our CBD oil? GenCanna. Located in Winchester, KY

Why did we choose GenCanna? GenCanna was founded by industry pioneers who champion the world’s leading hemp genetics and cannabidiol (CBD) formulations. Quality and science are at the forefront of GenCanna's mission and they have assembled a team of in-house developers, scientists, farmers, operators, and botanists to ensure industry leading quality.  

Third-party tested: All of GenCanna's products are tested for safety and quality by independent laboratories. All third-party testing results are provided by GenCanna.  All GenCanna products are produced in an FDA registered and inspected, food-grade, GMP-compliant facility and are tested by third parties for safety and quality.  All third party testing results are under the Certificate of Analysis section. 

Full Spectrum and THC Free also known as Isolated Crystalline CBD:  GenCanna uses whole-plant hemp extracts which are either full-spectrum (i.e. CBD and a natural balance of cannabinoids, flavonoids, and terpenes) or isolated Crystalline Cannabinoid CBD, THC FREE.

Why Kentucky? GenCanna farms premium hemp-derived CBD in the rich, fertile soils of Kentucky. By helping Kentucky’s family farmers gain profitability, and providing them with the quality-controlled GenCanna Production Platform™ (GPP). 


How to find your "sweet spot", your personal dosage amount? We all have our own personal biochemical individuality, unique diets and health history.  Due to this, there is no set dosage amount that is right for one or the other.  It is always suggested to start out low and slow. Here is how we suggest finding your “sweet spot" aka your personal dosage amount: 

Step 1: Make a list and take a self-inventory of yourself (how you feel mentally, emotionally, physically) Revisit this list every week or every few days.

Step 2: Take the drops twice a day directly under your tongue. Hold the oil under your tongue for as long as you can or for a minimum of 45 seconds. Swallow any remaining amounts. Letting the oil dissolve under your tongue allows it to absorb directly into your blood stream.  

Step 3: Consistency is key! CBD oil, as we know, is plant based, therefore, it can take time for you to notice a difference and find your sweet spot.  Monitor your list and how you are feeling week by week and gradually increase as needed. If after you have or maybe you haven't adjusted your drops and you feel great, then stay at that dosage amount, now you have found your sweet spot! 



Can I give CBD oil to my pet: Yes, if your pet has a vertebrae (backbone), then it has an Endocannabinoid System.  Of course just like yourself, start out low and slow. Check out our 250mg CBD for Pets Bacon Flavor!

Other ways to use CBD oil: You can apply the oil directly to the skin or a tooth.  Let the oil absorb into the skin as much as possible prior to rubbing it in the skin. This is suggested for any areas you may be experiencing pain. Keep oil out of eyes, ears, nose and other sensitive regions. 

How does this interact with other medications or supplements: Always consult a medical professional prior to using any supplement.  

Can I take while pregnant or breastfeeding: Please consult your physician. 


What is Hemp CBD:  CBD stands for Cannabidiol. Cannabidiol is 1 of 85 different Cannabinoids found in the cannabis plant. Simply put, Hemp CBD is cannabidiol derived from the hemp plant.

Is it legal? Yes. Hemp derived CBD is federally legal under the 2014 Farm Bill, it is classified as “industrial hemp" which means it has to be .3% or less THC by dry weight.  2018 Farm Bill, CBD is no longer considered a controlled substance and hemp has finally returned as a viable and critical crop for the United States. Check the laws of your state. 

How our CBD is made:  The leaves, flowers and stalks are CO2 extracted.  CO2 is a natural compound that is all around us. Our bodies even produce it! CO2 extraction is the is the healthiest way to pull the oil from a plant. This is the same way essential oils and tea are extracted, as well as how coffee is decaffeinated. This process has been around for many of years.

Is Hemp CBD Oil the same as Hemp Seed Oil?:  No.  Hemp seed oil comes from the hemp seed only. Although, it is very nutritious and has similar health properties to fish oil, hemp seed oil has zero CBD.

What is the difference between Hemp and Marijuana: Both the hemp and marijuana plant come from the cannabis family but they are not the same plant. Marijuana is high in THC with lower amounts of CBD and hemp is high in CBD with very minimal amounts of THC. THC is what gives us the psychoactive feeling known as being “high”.  Hemp derived CBD will not get you high and it does not come with the psychoactive properties like marijuana.   


What is the Endocannabinoid System (ECS)?  We know there are 11 organ systems in the human body consisting of the respiratory, reproductive, skeletal, nervous, endocrine, excretory, integumentary, lymphatic, muscular, digestive and circulatory but doctors and scientists have discovered a new system called the Endocannabinoid System. It is referred to as the ECS. The ECS is made up of CB1 and CB2 receptors. These receptors are found in our brain and in our bodies. The entire ECS system is made up of these receptors and the function of the receptors is to bring our bodies back to homeostasis. What is homeostasis? By definition, homeostasis refers to the characteristic of a system that maintains the balance and stability between the internal and external environment. For example, when you become hot and begin to sweat, thank your ECS for working to help cool you down.

The ECS helps to facilitate, control, and communicate between all 11 systems. The ECS helps the nervous system communicate to your endocrine system, endocrine talks to the reproductive system and so on. Cannabinoid receptors are the most prevalent found in our bodies. Research shows there are more CB1 and CB2 receptors in our body than serotonin and dopamine combined.  Dysfunction in the ECS system will result in an inability to communicate and balance all the systems in our body. This is called ECS Deficiency.

What they have discovered is supplementation with phytocannabinoids (CBD oil), can help bring balance and restore the function of the ECS system. That is why CBD oil may help with so many things. CBD oil helps restore the body’s ability to communicate and regulate the functions/systems in the body.  By supplementing our body with CBD oil, it helps regulate the systems to bring our bodies back to homeostasis. CBD oil helps our receptors work properly again and begins to balance our body.

FDA Disclaimer: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. 

Income Disclaimer: BTOP LLC is not a direct sales or MLM company.  If you wish to purchase products and resell, it is your responsibility to file your own earnings and taxes under your own ID number.  BTOP LLC is not responsible nor insures any products that have been purchased and subject for resale or have been resold.  

Hippocrates “Nature itself is the best physician”